Guide

Guide

Frequently Asked
Questions

  • 1.
    Why do we age and how can we slow down this process?

    Chrono-aging is an inevitable process connected with the slowing down of cell renewal. Up until around the age of 25 the skin cell lifecycle is 21 days. As we age, it gradually extends to 90 days. It takes more time for the new cells to replace the dead ones. External factors, like ultraviolet, stress, improper skincare and others, accelerate the aging process. It results in the loss of skin firmness, elasticity and healthy complexion. Therefore, modern cosmetology aims to accelerate cell renewal and to preserve youth.

  • 2.
    What’s my type of aging and what should I do?

    Four main types of aging can be distinguished by external features and genetic predisposition:

    1. Deformational (picture of Monica Bellucci with sagging facial contours):

    — Puffiness and pastiness;
    — Sagging of the mid-face muscles;
    — Gravitational ptosis;
    — Double chin;
    — Loss of defined facial contours.

    2. Fine-wrinkled (picture of Audrey Hepburn with fine lines)

    — Defined facial contours;
    — Fine lines and wrinkles;
    — Dry skin;
    — Often prone to pigmentation.

    3. Muscular (picture of Cindy Crawford now):

    — Deep expression wrinkles;
    — Hypertension of facial muscles;
    — Early apperance of heavy platysma.

    4. Tired type of aging (picture of Vanessa Paradis now, not smiling):

    — Lowering of the eye corners;
    — Pierrot’s smile;
    — Nasolabial folds;
    — Reduced skin tone and elasticity.

  • 3.
    How to choose the right device model?

    The devices are presented in three main series:

    1. Miss Arrivo – for quick, easy, at-home use. It supports the skincare after professional skincare session and complements face-building exercises. Suitable for ages 20-35, targeting the facial area. It’s a cordless rechargeable model with the intensity range of 5-7W. Recommended for makeup artists to reduce puffiness before applying makeup.

    2. Dr. Arrivo The Zeus – a professional powerful model for treating more problematic skin and/or mature skin at home. Suitable for ages over 35, targeting the facial area. This is a wired model with the intensity range of 12-17W. This model works with facial contours and skin density.

    3. Dr. Arrivo Ghost – its large working head allows to treat both the face and body, and the increased number of LED lamps improves skin tone. Suitable for ages over 35, targeting the face and body. This is a wired model with a 10W intensity. Recommended to aestheticians for in-office treatments.

  • 4.
    What differs Artistic&Co. devices from other beauty-gadgets, including microcurrent devices?

    Artistic occupies a completely different segment in the market of at-home beauty devices. It’s better in terms of developers’ expertise, device intensity, number and combination of beauty technologies, and consequently, results.

    Artistic&Co. devices are semi-professional. They lift and sulpt the face, help reduce the visible signs of aging like skin quality and density, puffiness, gravitational ptosis, and loss of facial definition. Artistic&Co. devices can be added to rejuvenation and skincare programs of the most demanding users.

  • 5.
    How do Artistic&Co. devices work?

    Artistic&Co. devices are created for advanced skincare designed to support visible cosmetic results. The devices can effectively work on the epidermal and dermal layers, the hypodermis, and the muscle-aponeurotic layer—commonly known as the SMAS. This is achieved through the combination of five advanced beauty technologies, with precisely selected current strength and voltage, ultrasonic wave frequency, and multipolar RF.

  • 6.
    How quickly will I see results? How long will they last?

    Depends on the results you expect. After the  first session you will notice reduction of puffiness and improvement of the complexion.

    The maximum result can be achieved gradually and becomes distinctly visible after 2-3 weeks of regular use. Your face looks healthier, puffiness decreases, and skin texture improves.

    There can be an immediate lifting effect that lasts for several hours after the treatment. But there can also be a prolonged effect that accumulates with regular use over 2–3 months. If you complete the full course and then stop using the device, the results can last from 1 to 3 months, depending on your lifestyle.

  • 7.
    How can I integrate an Artistic&Co. device into my current skincare routine?

    It’s very simple. Artistic&Co. devices can be integrated into any skincare routine. However, we recommend avoiding the use of products containing high-concentrations of acids, niacinamide, and retinol for 24 hours before the treatment to prevent increased skin sensitivity.

  • 8.
    If I buy an Artistic&Co. device, can it replace a professional skincare session?

    Artistic&Co. supports the idea of collaboration and supplement between at-home and professional skincare sessions. One kind of treatment enhances the other. We have a “4 Care” concept, which includes:

    — Healthy Lifestyle;
    — Professional in-office treatments;
    — In-office treatment protocols;
    — At-home skincare;

    All these elements work together to help you achieve and maintain your “best version of yourself.”If you want to achieve the best and long-lasting results, the device can be your assistant on your way to beauty and significant improvements.

  • 9.
    What results can I achieve with the device?

    Artistic&Co. devices provide several aesthetic improvements at once:

    — 80% more defined facial contours;
    — 90% less puffiness;
    — 85% deeper penetration of active serums compared to regular application;
    — 70% boost in skin radiance.

  • 10.
    What makes the patented MFIP mode so valuable?

    This is a special mode developed by the technologists and physiotherapists at Artistic&Co. It has been patented as a unique innovation and is used exclusively in Artistic&Co. devices.

    It’s based on the combination of four key beauty technologies that are usually used separately in cosmetology. Simultaneously, your the device combines: Interval current, multipolar RF lifting, electroporation, and electromyostimulation.

    Such a simultaneous impact hasn’t been possible in at-home devices before. Currently, there are no analogues of this method.

  • 11.
    Can the device do harm?

    Artistic&Co. devices are completely safe and have passed all the necessary testing. Their use cannot cause fibrotic changes, or other adverse effects that might occur with some other devices. The carefully refined combination of beauty technologies is both effective and safe for everyone who does not have contraindications for using the device.

  • 13.
    Can I use the device if I have acne?

    For sensitive or blemish-prone skin, always follow the device instructions and recommended usage guidelines. However, if there are active inflammations on the skin, we strongly recommend undergoing acne treatment first before using the device. Otherwise, the stimulation of cell renewal can exacerbate existing inflammations.

    If there’s only a couple localized inflammatory spots on your skin, you can use the device for blue light LED therapy without a direct skin contact.

  • 14.
    Is it allowed to use the device during pregnancy?

    Pregnancy is a contraindication for using Artistic&Co. devices. Since there hasn’t been enough studies on pregnant and breastfeeding women, we cannot be responsible for the treatment outcomes during this period.

  • 15.
    Is this the same as face fitness?

    Artistic&Co. technology combines multiple advanced beauty technologies designed to complement a regular facial care routine.

    Face fitness involves targeted toning of specific muscle groups, which can lead to excellent results, if practiced regularly and under the guidance of skilled and qualified instructors. One of the six built-in techniques in Artistic&Co. devices (electromyostimulation) engages facial muscles and alternates toning and relaxation, maintaining a crucial balance that helps safely support balanced facial muscle engagement. The devices can perfectly complement face fitness excercises.

  • 16.
    Why are Artistic&Co. devices recommended by aestheticians and plastic surgeons?

    The Artistic&Co. brand is widely supported by the professional community on the European market of beauty gadgets. Our devices are featured in top-level clinics and are actively recommended by candidates of medical sciences in plastic surgery and cosmetology.

    And if you wonder “Why?”, the answer is very simple. It lies in the safety, studies, researches, transparency and effectiveness of the modes supported by Artistic&Co. devices.

  • 17.
    Can I use the device if I have fillers and Botox?

    You can safely combine Artistic&Co. devices with injectible procedures. However, it is important to observe certain time limits before and after “beauty injections”. It is recommended to avoid using the device for 3-4 weeks after botulinum therapy. If you’ve undergone contouring procedures – wait 1 month. After biorevitalization and mesotherapy – wait until the end of the recommended waiting period.

  • 18.
    Are there any discounts or promotions?

    Artistic&Co. offers several programs:

    1. A 10% discount on all the devices is available for purchases made on the official website www.artistic-co.eu within seven days before and after your birthday.

    2. You can have a test treatment at a partner salon/clinic and get a compensation for its cost when purchasing a device from the website within 10 days;

    3. There are loyalty programs and one-time promotions on products, including special conditions for purchasing several devices.

  • 20.
    Is there a warranty on the device? Is there a service center?

    The warranty on the purchased device is 1 year.

    If any issues arise during this period, you can contact our support service. In case of a warranty issue, the device will either be replaced with a new one or repaired at no cost by Artistic&Co. After the warranty period, we continue to provide service support to our customers for the entire period of using the device. There is an authorized service center.

  • 21.
    How does ordering, processing, and shipping work?

    When purchasing a device on the website, you need to place an order by filling in your details. Our manager will contact you and arrange a convenient date and time for delivery. Payment is processed by card. After the payment confirmation, the product is shipped via courier service. Delivery is free of charge.

  • 22.
    How can I verify if the device is original or counterfeit?

    Please note that there are many counterfeit products and fakes of the Artistic&Co. brand on the market due to its high popularity and demand in South-East Asia. These products are significantly cheaper, and their technical specifications and origins are unknown. Since these products contact and affect your face directly, we do not recommend risking purchasing such items.

    1. Unique Serial Number: Each device is assigned a unique factory number, which is recorded in the overall inventory database. This number is used for tracking and servicing the device.

    2. NFC Tag: Genuine devices are equipped with a special NFC tag. When scanned with a phone, the tag automatically provides detailed information about the device you have.

  • 23.
    How to choose a device as a gift?

    The simplest option is to choose a device based on age:

    Under 25 years old: The compact Miss Arrivo Vegas II is the best choice.

    25 to 35 years old: Consider the Miss Arrivo

    35+ series Dr. Arrivo The Zeus or Dr. Arrivo Ghost.

    Alternatively, you can consult our aesthaticians and provide them with the basic information about the person you are planning to gift.

  • 24.
    What products should be applied before using the device?

    You can perform treatments with different massage gels, serums, or even water. However, our clients’ experience shows that using a massage gel and the PE Golden Beauty serum minimizes redness, ensures the longest glide of the device, and significantly enhances the effectiveness of the treatment.

  • 25.
    Can Artistic&Co. devices be used over masks?

    Certainly! Your favorite sheet or gel masks can be great alternatives to massage gels. For example: Sheet Masks: AlPero and RARE Paris Gel Masks: Delicate Skin Calming Gel Mask by M.A.D and SkinZyme by Jan Marini These masks can provide excellent results when used with the Artistic&Co. device, enhancing both the device’s effectiveness and your overall skincare routine.

  • 26.
    How often should I use the device to achieve visible results?

    It is recommended to perform treatments with the main modes UP and MFIP 2-3 times a week. In this case, right after the first session you will notice such results as reduced puffiness and improved complexion. After 1-2 months of regular use you will have a visible lifting effect and an increased skin firmness.

    If you cannot perform treatments 2-3 times a week, you can complete the full protocol once a week. To do this: Apply the PE Golden Beauty serum and gel to your skin. Perform the massage with the device in UP mode. Follow with the MFIP mode. Finish the treatment with a calming mask. It takes 20 minutes to perform such treatment, once a week.

  • 27.
    How to perform the treatment in the neck area?

    The neck massage aims to maintain the tone of the platysma muscle and enhance lymphatic drainage. Begin by using the device in the UP mode at the lowest intensity. Make several upward and downward glides on the sides of the neck, avoiding the thyroid gland area. Then you can increase the intensity and proceed with the treatment on the face.

  • 28.
    List of Products for Dry and Dehydrated Skin.
  • 29.
    List of Products for Brightening Pigmentation.
  • 30.
    List of Products for Tightening of Pores.
  • 31.
    List of Products for Strengthening of Blood Vessels.

We will be happy to answer your questions!

Need help choosing the device?
What’s the difference between the models?
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