Shipping
Delivery time: 5–7 business days, depending on product availability, the shipping provider, and destination.
Payment: Secure online payment.
Shipping within the European Union: Free shipping is available for orders of €600 or more. No additional customs duties or import fees apply to deliveries within the European Union.
Shipping outside the European Union: Deliveries to destinations that are not part of the EU customs territory are treated as exports from the European Union. Shipping costs are calculated according to the courier service’s rates.
Please note that additional customs duties, import VAT, local taxes, customs clearance fees, or courier handling fees may apply depending on the destination country and local regulations. These charges are determined by local authorities or courier services, are not included in the product price or shipping cost, and are the responsibility of the recipient.
We recommend checking possible import charges and customs requirements in the destination country before placing an order.
Returns
You may return your order within 14 days from the date of delivery, in accordance with EU consumer protection regulations. To initiate a return:
— Contact us via email at: info@artistic-co.eu or via WhatsApp +351 962 207 883
— Wait for return confirmation and instructions from our support team.
— Send the product to the following return address:
ZENITE ALADO UNIPESSOAL, LDA
Rua Vale D`Ajuda nr. 61, São Martinho, Funchal,
Madeira, Portugal, ZIP 9000-116
Return Conditions
To qualify for a return, the product must:
— be returned within 14 days of receipt;
— be in its original condition;
— include the original packaging and all included accessories.
Return shipping costs are covered by the store. Refunds are processed within 14 days after the returned product has been received and inspected at our warehouse.
Warranty & service
All beauty devices are covered by the applicable statutory consumer rights in the European Union. If your device develops a technical issue, our customer support team will assist you with your warranty claim. Where technical assessment or repair is required, the device may need to be sent to the manufacturer in Japan for diagnostics and warranty service. Repair and other remedies under the statutory guarantee are provided in accordance with applicable EU and Portuguese consumer law.
EU Priority Care — €150
For customers who prefer a faster and more convenient solution, we offer EU Priority Care, an optional premium service available at the time of purchase. EU Priority Care provides priority replacement support for 12 months from the date of delivery. If an eligible technical fault occurs during this period, our European team will handle your case directly and, where the conditions of the service are met, arrange a priority replacement from our EU stock without waiting for the standard manufacturer diagnostics, repair or warranty process in Japan to be completed.
EU Priority Care includes:
— direct support from our European team;
— priority handling of your case;
— priority replacement from EU stock where applicable;
— coordination with the manufacturer on your behalf;
— management of warranty-related logistics.
A temporary replacement device may also be provided at our discretion and subject to availability.
EU Priority Care is linked to the individual serial number of your device and can only be purchased together with the device through our official website. It cannot be purchased separately or added after the original purchase.
EU Priority Care is an optional premium service. It does not replace, limit or extend your statutory consumer rights. Please review the information below carefully to understand which cases are covered by the warranty and which are not.
What’s Covered by EU Priority Care:
EU Priority Care applies to technical faults that occur during normal use of the device within the 12-month coverage period, including:
— device failure or inability to power on;
— malfunction of internal electronic or electrical components;
— technical faults affecting the normal operation of the device;
— other manufacturing-related technical issues confirmed or reasonably identified by our support team.
If the issue is eligible for EU Priority Care, we will arrange the appropriate next steps, including priority replacement from our EU stock where applicable.
What’s NOT covered by EU priority care:
EU Priority Care does not cover:
— accidental or mechanical damage, including drops, impacts, cracks, or other physical damage;
— damage caused by misuse, improper handling, or use contrary to the instructions provided with the device;
— damage caused by water, liquids, improper storage, or unsuitable environmental conditions;
— damage caused by improper power supply, voltage, chargers, adapters, or accessories not approved for use with the device;
— damage resulting from unauthorised repairs, modifications, disassembly, or tampering;
— cosmetic damage that does not affect the normal operation of the device, such as scratches, marks, or normal signs of use;
— normal wear and tear;
— loss or theft of the device;
— faults or damage caused by circumstances outside the normal operation of the device.
Device condition & assessment
To use EU Priority Care, the device must have been used in accordance with the manufacturer’s instructions and must not show signs of misuse, unauthorised repair, modification, or intentional damage. Before a priority replacement is approved, we may ask you to provide photos, videos, the device serial number, or other information reasonably required to assess the issue. These conditions apply specifically to EU Priority Care and do not replace, limit, or affect your statutory consumer rights.
Return conditions
To qualify for a return, the product must:
— be returned within 14 days of receipt;
— be unused and in its original condition;
— include the original packaging and all included accessories.
Return shipping costs are covered by the store. Refunds are processed within 14 days after the returned product has been received and inspected at our warehouse. To initiate a return: Contact us via email at: info@artistic-co.eu or WhatsApp +351 962 207 883.
